If you received a message that no account was found when you attempted to reset your password, this means that Zoom's system did not find a Zoom account to match the email address and password-login credentials that you entered. How to troubleshoot common password reset issues Account does not exist If you are an account owner or admin, learn how to change a user's password. ![]() How to reset a password for a user in your accountĪccount owners, admins, and custom role members with full User Management privileges are able to change an account user's password from the User Management section of the Zoom web portal. Note: You will also receive an email confirmation that your password has been reset.
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